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1. Acceptance of Orders: All custom orders are subject to approval of styles, quantities, availability, and our ability to meet scheduled deadlines.

2. Terms: Unless other arrangements are made, all orders require a 50% deposit, with the balance due upon delivery. We accept major credit cards.

3. Additional Charges: Please note prices of products do not include shipping and handling, setup and artwork charges (where apply).

4. Cancellations: All orders are considered "firm" when placed. No cancellations are accepted on finished product.

5. Returns and Claims: No returns will be accepted without prior authorization. All claims must be made within three days of receipt of products.

6. Artwork Charges: All order must be accompanied by professionally prepared, black and white, camera-ready artwork or production quality transparencies. Orders requiring extensive detailing or the creation of original graphics, including logos, are subject to quotation prior to confirmation of order.

7. Artwork Approval: Prior to production, the customer must approve all artwork. Changes made after approval are subject to a surcharge fee for additional work.

8. Proofs: Paper proofs are available at no charge. For actual production proofs, charges may apply.